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Enjoy quick processing times.

At Rikumo, we seek to handle every order with the utmost care and efficiency. Please allow 1-3 business days for orders to be processed and shipped, with longer processing times expected around the holidays.

All U.S. domestic orders are shipped via UPS or USPS. During checkout, note that projected delivery dates are approximations only. Estimated shipping times also do not include the time it takes to process your order.

In-Store Pickup

The Rikumo team is excited to offer a free in-store pickup option for our fans in the Ardmore area. Additional details are available here.

Free Shipping

We offer free shipping on all domestic orders over $200 USD (excluding Alaska and Hawaii). By default, these orders will ship via USPS within 5-7 days. Please select a faster shipping method (UPS 2nd Day Air or UPS Next Day Air) if your order is time-sensitive.

Please note: Certain products are ineligible for free shipping due to their size or weight. This information is noted on the listings for those particular products.

Domestic Shipping

We offer the following shipping methods at checkout:

• USPS Priority Mail 
• USPS First Class Mail (for qualifying orders)
• UPS Ground
• UPS 2nd Day Air (2 business days)
• UPS Next Day Air (1 business day)

Please note: When shipping via UPS, make sure that the delivery address is not a P.O. Box.

Estimated shipping times do not include the time it takes to process your order (approx. 3-5 business days). We ask that you keep this in mind when choosing a shipping method.

Rikumo is not responsible for any delays that may be caused by the carrier after the product has been picked up from our offices.

International Shipping

We offer UPS Worldwide Expedited shipping on all international orders. If you are shipping your order to an international address, please include a valid phone number during checkout. In certain countries, customs will seize packages that do not include this information.

International shipments may be subjected to customs fees, which are not covered in our shipping costs. We are not responsible for customs/brokerage fees on international orders. Please check with your customs office or contact us at info@rikumo.com.

Please note: Due to the threat of fraudulent international orders, we reserve the right to cancel and refund your order if we deem it to be a potential risk. We apologize for any inconvenience that this may cause and encourage you to contact us with any questions.

Sales Tax

Sales tax on the merchandise total is charged according to U.S. federal and state guidelines.

If you have any additional questions regarding shipping and handling, please contact us at info@rikumo.com. We will be happy to answer any of your questions.

Order confidently.

Although we wholeheartedly believe in the quality of our products and strive to ensure that every customer is satisfied with their purchase, we understand that sometimes an item may not meet your expectations. For this reason, we offer a 30-day return window on orders, with a few exceptions:

• Orders shipped outside the U.S. or Canada cannot be returned or exchanged.
• Opened beauty and wellness products cannot be returned.
• Consumable products, such as food or tea, cannot be returned.
• Products damaged by the customer cannot be returned.
• Items purchased at a discount are not eligible for return, except in the case of orders made during the Black Friday/Cyber Monday weekend.

Please note that the customer is responsible for all return shipping charges, except in the case of a damaged, defective, or incorrect order. Unfortunately, we cannot accept returns after 30 days except in instances of a manufacturing defect.

For more on our Return Policy, including how to submit a return or request a refund, click here.

Send us your questions.

We are happy to answer any questions you may have about our products or services!

Reach us via email at info@rikumo.com or call (215) 609-4972 during regular store hours to speak to a staff member.