Shipping + Processing
General Shipping Policy
At Rikumo we handle your orders with the utmost care and efficiency. In-stock items are processed within 3 business days (excluding weekends and holidays).
Most purchases are shipped from our warehouses to arrive within five business days of the order being placed. However, should there be any delay, you will be notified promptly. All U.S. domestic orders are shipped via UPS or USPS. Rikumo is NOT responsible for any delays that may be caused by the carrier after the product has been picked up from our offices.
Please note: When shipping via UPS, please make sure that the delivery address is NOT a P.O. Box.
Free Shipping Policy
We offer FREE SHIPPING on all domestic orders over $200.00 USD (excluding Alaska and Hawaii)
*Please Note - Some oversized/heavy items are not eligible for free shipping. Excluded products will be noted in the product descriptions.
Domestic Shipping Methods
USPS First Class Mail (When Available)
UPS Second-Day Air (2 Business Days)
International Shipping Policy
International shipments may be subjected to customs fees, which are not covered in our shipping costs. We are not responsible for customs or brokage fees on orders sent to Canada. Please check with your customs office or contact us at email@example.com.
Please note: Due to fraudulent international orders, we reserve the right to cancel and refund your order if we deem it to be of risk.
We apologize for any inconvenience that this may cause.
If you have any additional question regarding shipping and handling, please contact us at firstname.lastname@example.org or 1-215-609-4972.
Our Customer Service Specialist will be happy to answer any of your questions.