Shipping + Processing
General Shipping Policy
TEMPORARY UPDATE: Due to the current COVID-19 outbreak, please allow 3-5 days (excluding weekends and holidays) for orders to be processed and packed. Thank you for your patience!
We are also happy to announce that Rikumo curbside pickup is now available.
Shopping is as easy as 1-2-3.
Step 1 - Window shop with us (digitally) at Rikumo.com.
Step 2 - Load your cart with #japanmade finds, use our store address as the shipping address (1216 Walnut Street, Philadelphia, PA 19107), and select the free “Curbside Pickup” option at checkout.
Step 3 - Once your order is ready (please allow at least 1 business day for processing), we will contact you to schedule a pickup date and time.
Pickups will take place at the Rikumo Concept Store (1216 Walnut St) on Monday - Friday from 9am - 5pm.
At Rikumo, we handle your orders with the utmost care and efficiency. Please allow 3 business days (excluding weekends and holidays) for orders to be processed and shipped; estimated shipping times DO NOT include the time it takes to process your order.
All U.S. domestic orders are shipped via UPS or USPS. Rikumo is NOT responsible for any delays that may be caused by the carrier after the product has been picked up from our offices.
Please note: When shipping via UPS, make sure that the delivery address is NOT a P.O. Box.
We offer FREE SHIPPING on all domestic orders over $200.00 USD (excluding Alaska and Hawaii).
Please note: Certain products are not eligible for free shipping due to their weight/size. This information is noted in their product descriptions.
International shipments may be subjected to customs fees, which are not covered in our shipping costs. We are not responsible for customs/brokerage fees on international orders. Please check with your customs office or contact us at firstname.lastname@example.org.
Please note: Due to fraudulent international orders, we reserve the right to cancel and refund your order if we deem it to be of risk. We apologize for any inconvenience that this may cause.
If you have any additional questions regarding shipping and handling, please contact us at email@example.com or 1-215-609-4972. Our Customer Service Specialist will be happy to answer any of your questions.