Seeking Innovators, Builders, Dreamers

We are a small team of positive, down-to-earth, and engaged individuals who are passionate about design and Japanese culture. Our mission is to bring together a unique point of view and an unmatched customer experience through our online and brick-and-mortar concept store.  

At Rikumo, we value humility, resourcefulness, efficiency, and creativity. Each one of us has contributed to making the brand what it is today, but we need your help building the Rikumo of tomorrow.

Current Job Openings

Position Title: B2B Sales & Logistic Coordinator
Department: Wholesale
Location: Ardmore, PA
Job Type: Full-Time

Position Summary

The B2B Sales & Logistic Coordinator plays a crucial role in ensuring the smooth operation of the wholesale sales & logistics department. This position involves customer service, managing inventory, preparing shipments, maintaining an organized stockroom, and supporting the wholesale team with timely and accurate fulfillment of orders. This role also serves as the primary point of contact for B2B customers, addressing their inquiries and providing a seamless customer service experience.

Key Responsibilities

Customer Service:

• Serve as the main point of contact for wholesale customers, providing prompt and professional assistance.
• Address customer inquiries regarding product availability, order status, shipping timelines, and other concerns.
• Resolve order issues, such as shipping delays or product discrepancies, with empathy and efficiency.
• Proactively communicate with customers about backorders, product launches, and special promotions.
• Foster long-term relationships with key accounts by understanding their needs and offering tailored solutions.

Inventory Management:

• Organize, maintain, and monitor stockroom inventory levels.
• Conduct regular inventory counts and reconcile discrepancies.
• Ensure all products are stored and labeled correctly.

Order Fulfillment:

• Accurately pick, pack, and prepare wholesale orders for shipment.
• Verify items and quantities against order forms.
• Ensure shipments are labeled and packaged according to company standards.

Stockroom Organization:

• Maintain a clean, safe, and organized stockroom environment.
• Optimize space for efficient storage and retrieval of products.
• Dispose of or recycle shipping materials according to sustainability initiatives.

Logistics Coordination:

• Work closely with the wholesale team to prioritize and fulfill urgent orders.
• Coordinate with shipping carriers to schedule pickups and deliveries.
• Track shipments and address any issues promptly.

Process Improvement:

• Suggest improvements to streamline stockroom and order processing workflows.
• Assist in the implementation of new inventory systems or processes.

Trade Show Support: 

• Represent the company at two trade shows annually to showcase products and services including setting up & taking down the show booth. 
• Engage with potential and existing clients, answering questions, and providing information about the company.
• Collect leads and follow up with prospective clients to convert opportunities into sales.
• Collaborate with the marketing team to ensure the trade show booth and materials align with company branding.

Team Support:

• Collaborate with the wholesale team during peak periods or special projects.
• Support event preparation, such as trade shows or promotional campaigns.

Qualifications

Experience:

• Prior experience in B2B sales, logistics, customer service, or inventory management is preferred.
• Experience working in wholesale or a similar B2B environment is a plus.

Skills:

• Strong organizational and time-management skills.
• Exceptional communication and interpersonal skills for engaging with customers.
• Attention to detail and accuracy in order processing.
• Basic proficiency in inventory software and Microsoft Office Suite.

Personal Attributes:

• Self-motivated and able to work independently.
• Proactive problem-solving skills and the ability to handle multiple tasks.
• Commitment to sustainability and reducing waste.
• A customer-first mindset with a focus on building positive, long-term relationships.

Showroom / Stockroom Associate

Morihata International Ltd. Co. (www.morihata.com) is a growing design and lifestyle company specializing in wholesale Japanese goods. Rikumo (www.rikumo.com) is our retail wing, which offers all Morihata products to individual customers in addition to a much wider selection of Japan-made products.

We are seeking a Showroom / Stockroom Associate to help with warehouse organization, product shipping, and packing/receiving of online orders and in-person customer service. Our ideal candidate should desire to be a part of a fast-growing, rapidly changing company in the retail/wholesale industry.

This job requires being physically present at our storefront in Ardmore, PA. We will only consider candidates that are able to meet this criteria. The Ideal candidate will also be able to work at least one day during the weekend (Saturday or Sunday).

Key Areas of Responsibility
Helping both showroom & online customers face to face or via email and phone
Working with Manager / Assistant Manager to meet project deadlines
Packing & shipping online orders for both B2B and B2C sales
Assisting with visual merchandising and store organization
Assisting with regular cycle counts to maintain stock room organization
Receiving shipments for wholesale and retail products
Creating short daily reports

Other Responsibilities
Planning out daily packing responsibilities to prepare for regular UPS / USPS pickups
Organizing packaging for private label products to meet the demand of our online accounts
Daily clean-ups to maintain showroom and warehouse
Refilling inventory daily if additional stock is available

Reports to: Manager / Assistant Manager

Education and Experience
A college degree preferred or 1+ years of work experience in a retail / showroom environment

Skills and Abilities
Ability to handle multiple projects in various stages of completion
Ability to function well in a fast-paced environment under tight deadlines while maintaining a positive, can-do attitude
Must show a high level of work ethic
Must have a high level of attention to detail
Must be self-directed when necessary but able to work in a team environment
Must be able to lift up to 40 lbs.
Must be quick and efficient

Candidates with knowledge of or background in the retail & wholesale industry; Japanese culture, craftsmanship, or design; or home and interior design products will be strongly considered for this position.

----------

Please email kaz@morihata.com and include a cover letter, salary requirements, resume, and any additional relevant information. Compensation determined by level of experience. Relocation expenses are not included.