We are here to help you with any questions you may have.
If you do not find what you are looking for, or would like to speak with a member of our team immediately, you may reach us at:
Customer Service Hours:
Monday through Friday
11:30 a.m. – 6:00 p.m. EST
Shipping & Delivery
We ship worldwide and offer free shipping on domestic orders over $200.00 excluding Hawaii and Alaska. Our domestic shipping courier is UPS and our international shipping courier is USPS Priority Mail or USPS Express Mail depending on your needs. For more information, please visit our Shipping page.
Ordering & Payment
If you placed an online order through your account with a password, you may then log in to your account and check your past orders for updates or order history.
We accept the following methods of payment:
Visa, MasterCard, American Express, Discover and Paypal.
Items are charged to your credit card when they ship.
Currently we do not accept phone orders.
Returns & Exchange
Your satisfaction is our number one priority, however, we understand that sometimes our products may not meet your expectations.
If you are unhappy with your purchase and would like to make a return or exchange please contact us at firstname.lastname@example.org within 30 days from the date of purchase. We will refund the full cost of the item, however at this moment we are unable to refund shipping costs for online orders.
For online purchases, the product must be returned in its original and unused condition in a securely packaged box or envelope with the original packing slip or receipt inside. A note or email outlining the items you would like to return is appreciated.
Please address your return items to:
Rikumo Product Return Dept.
1216 Walnut Street
Philadelphia, PA 19107
Please visit our Returns Policy page for more information.
Because a majority of our products are handcrafted and shipped from Japan, their availability and quantity are often limited. If you are interested in an item that is on backorder or sold out on rikumo.com, we encourage you to reach out to us via phone or email.
We offer both online and in-store gift wrapping options. For online orders, please add indicate that you would like gift wrapping in your order notes before checking out your items- you can also choose to add a personal note to your gift here. If you are shopping in our store and would like an item wrapped, a member of our staff will be happy to help you.
Unfortunately at this time we are not able to provide wedding and gift registry services.
Our office and store are closed on New Years' Day, Easter, Independence Day, Labor Day, Thanksgiving Day, and Christmas. For more information on store closings and shipping cut-off dates, please email us at email@example.com, or call us directly at 215-609-4972.
Rikumo participates in the yearly Architectural Digest Design Show in NYC.
We will be located at BOOTH S106 in the Shop section.
Our concept store is available to book during and off-store hours to members of the community for private events. To find out more, visit our Events page.
Or contact firstname.lastname@example.org for more details.