FAQs

We are here to help you with any questions you may have. 
If you do not find what you are looking for, or would like to contact a member of our team, you may reach us at:

Email: info@rikumo.com


Shipping & Delivery

We ship worldwide and offer free shipping on domestic orders over $200.00 excluding Hawaii and Alaska. Our domestic shipping courier is UPS and our international shipping courier is USPS Priority Mail or USPS Express Mail depending on your needs. For more information, please visit our Shipping page. 

Ordering & Payment

If you placed an online order through your account with a password, you may then log in to your account and check your past orders for updates or order history.  

We accept the following methods of payment:
Visa, MasterCard, American Express, Discover and Paypal.

Items are charged to your credit card when they ship.
Currently, we do not accept phone orders. 

Returns & Exchange

Your satisfaction is our number one priority, however, we understand that sometimes our products may not meet your expectations.
If you are unhappy with your purchase and would like to make a return or exchange please contact us at info@rikumo.om within 30 days from the date of purchase. We will refund the full cost of the item, however at this moment we are unable to refund shipping costs for online orders.

For online purchases, the product must be returned in its original and unused condition in a securely packaged box or envelope with the original packing slip or receipt inside. A note or email outlining the items you would like to return is appreciated.  

Please address your return items to:
Rikumo Product Return Dept.
19 W Lancaster Ave
Ardmore, PA 19003
USA

Please visit our Returns Policy page for more information.

Product Availability 

Because a majority of our products are handcrafted and shipped from Japan, their availability and quantity are often limited. If you are interested in an item that is on backorder or sold out on rikumo.com, we encourage you to reach out to us via phone or email. 

Gift Wrapping

We offer in-store gift wrapping for an additional fee of $10. If you are shopping in our store and would like an item wrapped, a member of our staff will be happy to help you. Unfortunately at this time we are unable to provide gift wrapping for online orders - however you can choose to add a personal note to your gift in your shopping cart. 

Registry

Unfortunately at this time we are not able to provide wedding and gift registry services. 

Holidays

Our office and store are closed on New Years' Day, Easter, Independence Day, Labor Day, Thanksgiving Day, and Christmas. For more information on store closings and shipping cut-off dates, please email us at info@rikumo.com.

Store Events

Our concept store is currently closed, and unavailable to book during and off-store hours to members of the community for private events. To find out more, visit our Events page.
Or contact events@rikumo.com for more details.   

Privacy Policy
At Rikumo we will never share, sell or distribute your personal information in any way. 
Visit our Privacy Policy page to learn more about how we are protecting your information.

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