Shipping + Processing

General Shipping Policy

At Rikumo we handle your orders with the utmost care and efficiency. In-stock items are processed within 3 business days (excluding weekends and holidays). 
Most purchases are shipped from our warehouses to arrive within five business days of the order being placed. However, should there be any delay, you will be notified promptly. All U.S. domestic orders are shipped via UPS or USPS. Rikumo is NOT responsible for any delays that may be caused by carrier after the product has been picked up from our offices. 

Please note: When shipping via UPS, please make sure that the delivery address is NOT a P.O. Box.
Free Shipping Policy
We offer FREE SHIPPING on all domestic orders over $150.00 USD (excluding Alaska and Hawaii)
All free shipping is mailed via USPS Priority and ONLY covers the contiguous USA.
 
Domestic Shipping Methods
We offer five shipping methods at check out:
USPS Priority Mail 
USPS Priority Mail Express
UPS Ground
UPS Three-Day Select (3 business days)
UPS Second-Day Air (2 business days)
Please note: For overnight and Express delivery, please place orders by 10 am EST. 
Overnight orders placed on Friday will be shipped the following Monday. 
 
International Shipping Policy
We offer two shipping methods at check out:
USPS Priority Mail International
UPS Standard International

International shipments may be subjected to customs fees, which are not covered in our shipping costs.

Please note:  Due to fraudulent international orders, we reserve the right to cancel and refund your order if we deem it to be of risk.
We apologize for any inconvenience that this may cause.

Holiday Shipping Cut-Off Times
We encourage our customers to plan ahead when ordering during the holiday season. 
Below is a reference for our Holiday 2015 shipping orders methods and dates to help you get your gifts to loved ones on time. 

Shipping Order by  To deliver on or before*
USPS Priority Mail Wednesday, December 16, 2015 at 10am EST Friday, December 25, 2015
UPS Ground
Friday, December 18, 2015 at 11pm EST
Friday, December 25, 2015
UPS Three-Day Select (3 business days)
Friday, December 18, 2015 at 10am EST
Friday, December 25, 2015
UPS Second Day Air (2 business days)
Friday, December 18, 2015 at 10am EST
Friday, December 25, 2015

USPS Priority Mail Express

Friday, December 18, 2015 at 10am EST
Friday, December 25, 2015

*As we are not responsible for any delays that may be caused by carrier after the product has been picked up from our offices, we are unable to guarantee the final delivery day. 

Sales Tax
Sales tax on the merchandise total is charged according to U.S. Federal and State Guidelines.  

If you have any additional question regarding shipping and handling, please contact us at info@rikumo.com or 1-215-609-4972.
Our Customer Service Specialist will be happy to answer any of your questions.