At Rikumo we take great pride in the quality of our products. However, your satisfaction is our number one priority. If for any reason our pieces are not a perfect fit for your home, you may return the item(s) within 30 days of receiving your order in its original condition and packaging for a full refund.
The full amount will reflect the cost of the item and will be credited back in the original form of purchase.
We regret that we are unable to accept returns or exchanges after 30 days, for any reason other than manufacturing defects.
All discounted merchandise is final sale and cannot be returned.
Most returns will process within three weeks, depending on your method of return. Once processed, a refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Gift card purchases will be refunded in the form of another card.
If you have received a damaged or incorrect item with your order, take a picture of the item and send to email@example.com, within 48 hours of receiving the item. In the same email, please include your order number, the quantity and item name of each item, and if you would like a replacement or refund. Once approved, our team will provide you with a return label at no charge to you.
If you received our merchandise as a gift and would like to return it, we will gladly assist you in your return process. Please reach out to us through phone or email. Please note: Rikumo only offers store credit for gift returns.
If you would like to exchange items in your order, please call us at 1-215-609-4972 or email us at firstname.lastname@example.org. This way we can confirm with you that the replacement item is available, and guide you through the process of exchanging an order with us.